Changes must be requested by the customer during working hours and confirmed by the licensed PHV operator (ULINK)
The customer must inform us of the changes immediately after it has been decided that the changes are required. Changes should be made not less than 1 week before the initially scheduled pick-up time. If the changes are requested within less than 1 week, we will put forth an effort to accommodate the changes. However, we cannot guarantee the fulfillment of the changes ULINK is responsible for notifying the customer that the requested changes cannot be accommodated via the existing contact details (phone and/or email). In cases when ULINK cannot satisfy the requested change, the customer can request a cancellation.
Cancellations must be requested by the customer during working hours and must be confirmed by the licensed PHV operator (ULINK).
If the cancellation is made and acknowledged by our office team during office hours ULINK will refund any charges to the debit or credit card used when the booking was made under the terms set below. Please note that debit and credit card surcharges are non-refundable.
Less than 1 week notice – a 50% cancellation fee will be applied for each vehicle.
Less than 72 hours notice – a 100% cancellation fee will be applied for each vehicle.
If the passenger fails to arrive at the nominated location for which a booking has been made and confirmed, the money paid will be non-refundable.The full amount, debit, and credit card surcharges are refundable ULINK cannot supply the requested transportation services due to driver and vehicle unavailability.
